Communication is the lifeblood of productivity. Businesses need to communicate with customers, managers need to communicate with employees, and workers need to communicate with peers. Effective communication is a crucial element of getting things done.

Technology provides us with a plethora of options for communicating. You can send an email, use an instant messaging service, or text someone on a mobile phone. There are benefits and drawbacks to each, and you will communicate more effectively if you understand what they are and select the best method for your situation.