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> <channel><title>IPHere &#187; Customer</title> <atom:link href="https://www.iphere.com/tag/customer/feed" rel="self" type="application/rss+xml" /><link>https://www.iphere.com</link> <description>We show your current IP</description> <lastBuildDate>Wed, 03 Aug 2022 14:13:56 +0000</lastBuildDate> <language>en-US</language> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <generator>http://wordpress.org/?v=3.6.1</generator> <item><title>Netflix Is First Customer Of New York Internet Exchange</title><link>https://www.iphere.com/netflix-is-first-customer-of-new-york-internet-exchange</link> <comments>https://www.iphere.com/netflix-is-first-customer-of-new-york-internet-exchange#comments</comments> <pubDate>Tue, 10 Dec 2013 02:14:35 +0000</pubDate> <dc:creator>IPHere</dc:creator> <category><![CDATA[General]]></category> <category><![CDATA[Customer]]></category> <category><![CDATA[Exchange]]></category> <category><![CDATA[first]]></category> <category><![CDATA[Internet]]></category> <category><![CDATA[Netflix]]></category> <category><![CDATA[York]]></category> <guid
isPermaLink="false">http://www.iphere.com/netflix-is-first-customer-of-new-york-internet-exchange</guid> <description><![CDATA[Entertainment provider boosts European-style Internet exchange model by inking deal with AMX-IX New York. Network Computing]]></description> <wfw:commentRss>https://www.iphere.com/netflix-is-first-customer-of-new-york-internet-exchange/feed</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Purple WiFi lets businesses trade free wireless for valuable customer data</title><link>https://www.iphere.com/purple-wifi-lets-businesses-trade-free-wireless-for-valuable-customer-data</link> <comments>https://www.iphere.com/purple-wifi-lets-businesses-trade-free-wireless-for-valuable-customer-data#comments</comments> <pubDate>Mon, 18 Nov 2013 20:13:23 +0000</pubDate> <dc:creator>IPHere</dc:creator> <category><![CDATA[General]]></category> <category><![CDATA[Businesses]]></category> <category><![CDATA[Customer]]></category> <category><![CDATA[data]]></category> <category><![CDATA[Free]]></category> <category><![CDATA[Lets]]></category> <category><![CDATA[Purple]]></category> <category><![CDATA[Trade]]></category> <category><![CDATA[valuable]]></category> <category><![CDATA[WiFi]]></category> <category><![CDATA[Wireless]]></category> <guid
isPermaLink="false">http://www.iphere.com/purple-wifi-lets-businesses-trade-free-wireless-for-valuable-customer-data</guid> <description><![CDATA[Thanks to McDonald’s and Starbucks, free wireless networking is available every 200 yards or so, at least in metropolitan areas of the United States. Still, many merchants—especially smaller “mom &#38; pop” establishments—don’t provide the service. Purple WiFi has a business model that can help these businesses offer free Wi-Fi, and seems like a win-win for [&#8230;]]]></description> <wfw:commentRss>https://www.iphere.com/purple-wifi-lets-businesses-trade-free-wireless-for-valuable-customer-data/feed</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>So Long, Unlimited Data Plan: Customer Focus Dies at Verizon Wireless</title><link>https://www.iphere.com/so-long-unlimited-data-plan-customer-focus-dies-at-verizon-wireless</link> <comments>https://www.iphere.com/so-long-unlimited-data-plan-customer-focus-dies-at-verizon-wireless#comments</comments> <pubDate>Thu, 17 May 2012 20:12:57 +0000</pubDate> <dc:creator>IPHere</dc:creator> <category><![CDATA[General]]></category> <category><![CDATA[Customer]]></category> <category><![CDATA[data]]></category> <category><![CDATA[Dies]]></category> <category><![CDATA[Focus]]></category> <category><![CDATA[Long]]></category> <category><![CDATA[Plan]]></category> <category><![CDATA[Unlimited]]></category> <category><![CDATA[Verizon]]></category> <category><![CDATA[Wireless]]></category> <guid
isPermaLink="false">http://www.iphere.com/so-long-unlimited-data-plan-customer-focus-dies-at-verizon-wireless</guid> <description><![CDATA[Verizon Wireless is putting an end to its unlimited data plan offering&#8211;the latest in a long line of customer-unfriendly moves by mobile carriers, according to our blogger. Network Computing]]></description> <wfw:commentRss>https://www.iphere.com/so-long-unlimited-data-plan-customer-focus-dies-at-verizon-wireless/feed</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>The Dodgy World Of Vendor&#8217;s Customer Case Studies</title><link>https://www.iphere.com/the-dodgy-world-of-vendors-customer-case-studies</link> <comments>https://www.iphere.com/the-dodgy-world-of-vendors-customer-case-studies#comments</comments> <pubDate>Thu, 12 Apr 2012 20:22:10 +0000</pubDate> <dc:creator>IPHere</dc:creator> <category><![CDATA[General]]></category> <category><![CDATA[Case]]></category> <category><![CDATA[Customer]]></category> <category><![CDATA[Dodgy]]></category> <category><![CDATA[Studies]]></category> <category><![CDATA[Vendors]]></category> <category><![CDATA[World]]></category> <guid
isPermaLink="false">http://www.iphere.com/the-dodgy-world-of-vendors-customer-case-studies</guid> <description><![CDATA[This week I&#8217;ve had a couple of vendors who are heavily promoting their customer case studies. In the last ten years, I&#8217;ve been on all three sides of the customer case study game and it&#8217;s worth pointing out the harsh realities. In my view, customer case studies are a deeply flawed metric for product evaluation [&#8230;]]]></description> <wfw:commentRss>https://www.iphere.com/the-dodgy-world-of-vendors-customer-case-studies/feed</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>I&#8217;m Your Customer, Not Your QA Department!</title><link>https://www.iphere.com/im-your-customer-not-your-qa-department</link> <comments>https://www.iphere.com/im-your-customer-not-your-qa-department#comments</comments> <pubDate>Tue, 03 Apr 2012 08:16:01 +0000</pubDate> <dc:creator>IPHere</dc:creator> <category><![CDATA[General]]></category> <category><![CDATA[Customer]]></category> <category><![CDATA[Department]]></category> <guid
isPermaLink="false">http://www.iphere.com/im-your-customer-not-your-qa-department</guid> <description><![CDATA[Bugs are operational failures by vendors and that not only wastes company&#8217;s time tracking down, but has the long term impact of stopping companies from adopting new products and features for the sake of reliability. Here are 4 misconceptions vendors tell themselves, and us, about software bugs. Network Computing]]></description> <wfw:commentRss>https://www.iphere.com/im-your-customer-not-your-qa-department/feed</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>EMC&#8217;s Unified Storage Division &#8211; Focusing on Customer Requirements</title><link>https://www.iphere.com/emcs-unified-storage-division-focusing-on-customer-requirements</link> <comments>https://www.iphere.com/emcs-unified-storage-division-focusing-on-customer-requirements#comments</comments> <pubDate>Thu, 17 Nov 2011 20:15:22 +0000</pubDate> <dc:creator>IPHere</dc:creator> <category><![CDATA[General]]></category> <category><![CDATA[Customer]]></category> <category><![CDATA[Division]]></category> <category><![CDATA[EMC's]]></category> <category><![CDATA[Focusing]]></category> <category><![CDATA[Requirements]]></category> <category><![CDATA[Storage]]></category> <category><![CDATA[Unified]]></category> <guid
isPermaLink="false">http://www.iphere.com/emcs-unified-storage-division-focusing-on-customer-requirements</guid> <description><![CDATA[Storage plays a vital role in such glamorous and revolutionary IT trends as virtualization, cloud and big data. While these are fun to watch and comment on, one should not forget the importance of product evolution. Day by day, customer requirements change and storage products have to evolve to meet these specific needs, as well [&#8230;]]]></description> <wfw:commentRss>https://www.iphere.com/emcs-unified-storage-division-focusing-on-customer-requirements/feed</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Bringing Customer Experience And Business Channel Development Together With IT</title><link>https://www.iphere.com/bringing-customer-experience-and-business-channel-development-together-with-it-2</link> <comments>https://www.iphere.com/bringing-customer-experience-and-business-channel-development-together-with-it-2#comments</comments> <pubDate>Tue, 31 May 2011 08:13:45 +0000</pubDate> <dc:creator>IPHere</dc:creator> <category><![CDATA[General]]></category> <category><![CDATA[Bringing]]></category> <category><![CDATA[Business]]></category> <category><![CDATA[Channel]]></category> <category><![CDATA[Customer]]></category> <category><![CDATA[Development]]></category> <category><![CDATA[Experience]]></category> <category><![CDATA[Together]]></category> <guid
isPermaLink="false">http://www.iphere.com/bringing-customer-experience-and-business-channel-development-together-with-it-2</guid> <description><![CDATA[As one of the largest hospitality companies in the world, Marriott has over 3,500 lodging properties in the U.S. and 69 other countries and territories, and a daily workload of over 750,000 new reservations. Transaction throughput must be rapid, unfailing and 24/7. If problems arise, failover must be swift and absolute. Simultaneously, business intelligence systems [&#8230;]]]></description> <wfw:commentRss>https://www.iphere.com/bringing-customer-experience-and-business-channel-development-together-with-it-2/feed</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Bringing Customer Experience And Business Channel Development Together With IT</title><link>https://www.iphere.com/bringing-customer-experience-and-business-channel-development-together-with-it</link> <comments>https://www.iphere.com/bringing-customer-experience-and-business-channel-development-together-with-it#comments</comments> <pubDate>Tue, 24 May 2011 14:44:00 +0000</pubDate> <dc:creator>IPHere</dc:creator> <category><![CDATA[General]]></category> <category><![CDATA[Bringing]]></category> <category><![CDATA[Business]]></category> <category><![CDATA[Channel]]></category> <category><![CDATA[Customer]]></category> <category><![CDATA[Development]]></category> <category><![CDATA[Experience]]></category> <category><![CDATA[Together]]></category> <guid
isPermaLink="false">http://www.iphere.com/bringing-customer-experience-and-business-channel-development-together-with-it</guid> <description><![CDATA[As one of the largest hospitality companies in the world, Marriott has over 3,500 lodging properties in the U.S. and 69 other countries and territories, and a daily workload of over 750,000 new reservations. Transaction throughput must be rapid, unfailing and 24/7. If problems arise, failover must be swift and absolute. Simultaneously, business intelligence systems [&#8230;]]]></description> <wfw:commentRss>https://www.iphere.com/bringing-customer-experience-and-business-channel-development-together-with-it/feed</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Response to Firewall Report Shows Contrasts in Customer Service Philosophy</title><link>https://www.iphere.com/response-to-firewall-report-shows-contrasts-in-customer-service-philosophy</link> <comments>https://www.iphere.com/response-to-firewall-report-shows-contrasts-in-customer-service-philosophy#comments</comments> <pubDate>Fri, 22 Apr 2011 02:17:10 +0000</pubDate> <dc:creator>IPHere</dc:creator> <category><![CDATA[General]]></category> <category><![CDATA[Contrasts]]></category> <category><![CDATA[Customer]]></category> <category><![CDATA[Firewall]]></category> <category><![CDATA[Philosophy]]></category> <category><![CDATA[Report]]></category> <category><![CDATA[Response]]></category> <category><![CDATA[Service]]></category> <category><![CDATA[Shows]]></category> <guid
isPermaLink="false">http://www.iphere.com/response-to-firewall-report-shows-contrasts-in-customer-service-philosophy</guid> <description><![CDATA[One of the most important aspects of choosing a hardware or software vendor is the customer service relationship, and the confidence that the vendor will be there to support you when the need arises. The response from vendors to the recent NSS Labs firewall report illustrates the stark differences in how vendors address and resolve [&#8230;]]]></description> <wfw:commentRss>https://www.iphere.com/response-to-firewall-report-shows-contrasts-in-customer-service-philosophy/feed</wfw:commentRss> <slash:comments>0</slash:comments> </item> </channel> </rss>