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> <channel><title>IPHere &#187; Desk</title> <atom:link href="https://www.iphere.com/tag/desk/feed" rel="self" type="application/rss+xml" /><link>https://www.iphere.com</link> <description>We show your current IP</description> <lastBuildDate>Wed, 03 Aug 2022 14:13:56 +0000</lastBuildDate> <language>en-US</language> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <generator>http://wordpress.org/?v=3.6.1</generator> <item><title>Help Desk Replacement Cuts Costs By $100,000</title><link>https://www.iphere.com/help-desk-replacement-cuts-costs-by-100000</link> <comments>https://www.iphere.com/help-desk-replacement-cuts-costs-by-100000#comments</comments> <pubDate>Sun, 22 Apr 2012 14:13:18 +0000</pubDate> <dc:creator>IPHere</dc:creator> <category><![CDATA[General]]></category> <category><![CDATA[$100000]]></category> <category><![CDATA[Costs]]></category> <category><![CDATA[Cuts]]></category> <category><![CDATA[Desk]]></category> <category><![CDATA[Help]]></category> <category><![CDATA[Replacement]]></category> <guid
isPermaLink="false">http://www.iphere.com/help-desk-replacement-cuts-costs-by-100000</guid> <description><![CDATA[Customer service is a key watchword in business today. With a system upgrade looming on the horizon, Optimal Payments decided to look for a more efficient way to service its customers than its existing Remedy help-desk solution from BMC Software. After the payment software and service supplier went out to the marketplace in search of [&#8230;]]]></description> <wfw:commentRss>https://www.iphere.com/help-desk-replacement-cuts-costs-by-100000/feed</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Help Desk Becoming New IT Frontier?</title><link>https://www.iphere.com/help-desk-becoming-new-it-frontier</link> <comments>https://www.iphere.com/help-desk-becoming-new-it-frontier#comments</comments> <pubDate>Wed, 11 Apr 2012 08:30:46 +0000</pubDate> <dc:creator>IPHere</dc:creator> <category><![CDATA[General]]></category> <category><![CDATA[Becoming]]></category> <category><![CDATA[Desk]]></category> <category><![CDATA[Frontier]]></category> <category><![CDATA[Help]]></category> <guid
isPermaLink="false">http://www.iphere.com/help-desk-becoming-new-it-frontier</guid> <description><![CDATA[The help desk traditionally rests among the cobwebs when it comes to IT strategic planning sessions and budgeting. Some in IT even regard it as a &#8220;necessary evil,&#8221; because it is the customary gathering place for problems and for interruptions of &#8220;production&#8221; work. Network Computing]]></description> <wfw:commentRss>https://www.iphere.com/help-desk-becoming-new-it-frontier/feed</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>ServiceNow Makes Help Desk Social</title><link>https://www.iphere.com/servicenow-makes-help-desk-social</link> <comments>https://www.iphere.com/servicenow-makes-help-desk-social#comments</comments> <pubDate>Fri, 24 Jun 2011 08:12:56 +0000</pubDate> <dc:creator>IPHere</dc:creator> <category><![CDATA[General]]></category> <category><![CDATA[Desk]]></category> <category><![CDATA[Help]]></category> <category><![CDATA[Makes]]></category> <category><![CDATA[ServiceNow]]></category> <category><![CDATA[Social]]></category> <guid
isPermaLink="false">http://www.iphere.com/servicenow-makes-help-desk-social</guid> <description><![CDATA[ServiceNow.com, which delivers service desk functionality in a SaaS model, now includes a runbook automation process pack for Amazons Elastic Compute Cloud, more updates to its ServiceNow IT service management platform services, and two new applications&#8211;one for data certification and one for giving users better access to managed documents. The company&#8217;s ServiceNow Live feature has [&#8230;]]]></description> <wfw:commentRss>https://www.iphere.com/servicenow-makes-help-desk-social/feed</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>IBM Offers IT Service Desk Fix</title><link>https://www.iphere.com/ibm-offers-it-service-desk-fix</link> <comments>https://www.iphere.com/ibm-offers-it-service-desk-fix#comments</comments> <pubDate>Sat, 11 Dec 2010 08:52:28 +0000</pubDate> <dc:creator>IPHere</dc:creator> <category><![CDATA[General]]></category> <category><![CDATA[Desk]]></category> <category><![CDATA[Offers]]></category> <category><![CDATA[Service]]></category> <guid
isPermaLink="false">http://www.iphere.com/ibm-offers-it-service-desk-fix</guid> <description><![CDATA[IBM estimates that only 5 percent of service and support issues are resolved by self service, which makes the $ 1.2 billion IT service desk market (Gartner &#8220;Magic Quadrant for the IT Service Desk,&#8221; Nov. 4, 2010) ripe for automation and integration products such as Big Blue&#8217;s new cloud-based Tivoli Live -service manager. According to [&#8230;]]]></description> <wfw:commentRss>https://www.iphere.com/ibm-offers-it-service-desk-fix/feed</wfw:commentRss> <slash:comments>0</slash:comments> </item> </channel> </rss>