I’m sometimes amazed at how much of my clients’ IT budgets go to pay for service and support contracts that they don’t really need. Too many IT guys can only sleep soundly under the security blanket provided by a 24-7 service contract with guaranteed four hour response times, so they just have the vendor include gold plated service on everything they buy. I’ve found that in many cases a few spares and next business-day service can save my clients a bundle.
Network Computing