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Email vs. IM vs. SMS: Choosing the Right One

Communication is the lifeblood of productivity. Businesses need to communicate with customers, managers need to communicate with employees, and workers need to communicate with peers. Effective communication is a crucial element of getting things done.

Technology provides us with a plethora of options for communicating. You can send an email, use an instant messaging service, or text someone on a mobile phone. There are benefits and drawbacks to each, and you will communicate more effectively if you understand what they are and select the best method for your situation.

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