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Mobile Devices Raise IT Labor Costs

An independent study on mobile device management (MDM) finds that although smartphone penetration continues to rise in the workplace, so, too, does the annual IT labor cost.


The study, by Osterman Research, found that IT labor costs per user related to managing mobile devices are on an upward path, from $ 229 in in 2011 to $ 294 in 2012, with a projected increase to $ 339 in 2013.

Smartphone penetration in midsized and large organizations in North America will reach 50% by 2013, said Scott Gode, VP of product management and marketing at unified communications provider Azaleos, which sponsored the survey.
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